Portland Care Homes Ltd has an established record in providing quality services. We are committed to meeting and exceeding regulatory standards through our robust quality systems, and through investment in the training and development of our staff. We endeavour to gather the views of all persons in contact with our services in order to improve our performance.

Our aim is to ensure that Portland Care Homes Ltd remains at the forefront of professionalism and best practice. We systematically monitor all aspects of our services. Outcomes are reviewed and evaluated at top management level and immediate action is taken to remedy shortcomings.

We are committed to an Inclusive Communication environment and regularly monitor customer satisfaction through the use of customer surveys.

Our policy and procedure manuals are user-friendly and updated regularly in consultation with those to whom they apply.

Portland Care Homes Limited’s Commitment to Quality
  Care Standards Act 2000
  National Minimum Standards and Care Homes
  Regulations 2001
  Complaints Procedure
  Customer Satisfaction Surveys
  Person Centered Planning
  Care Programme Approach