Service Users at the Centre of Care
  Person-Centered Planning
  Multi-disciplinary reviews Section 117/CPA and feedback systems
  Comprehensive life plans
  Involvement from families and professionals

Increasing confidence through clinical assessment, support and treatment plans for Service Users. Listening to Service Users and their families about what they want from their lives, and supporting Service Users and their families in achieving their aspirations.

Empowering Service Users
  Our Staff will offer Service Users support and guidance within a person     centred framework.
  Advocacy Services
  Access to community facilities
  Links with community education facilities
  Promotion of social inclusion activities
  Free Broadband Internet access
  Helping Service Users to reach their full potential and maximise their     independence.
  Enabling Service Users to achieve greater control over their lives,     leading to greater fulfillment.

Cultural Diversity of Needs
  Portland will aim towards encouraging Service Users to access     religious and cultural practices.

Personal development for staff
  Continuing Personal Development
  Broad based training programme

Instilling a culture of continuous learning and development within the organisation, leading to a workforce with enhanced competencies and a variety of skills and experience.

Clinical Governance
  Clinical Risk Management
  Service Users Experience
  Learning Effectiveness

These values form the central tenet of our delivery of our residential accommodation services.